Welcome!
We are a boutique consultancy that collaborates with technology leaders and their teams to embed a customer focus. We will help you increase value to your stakeholders and positively impact the employee experience, resulting in more love for IT, boosting both your success and that of your organisation.
Adopting a customer focus has been shown to bring about a*:
- 26% increase in employee productivity.
- 20% increase in end-user satisfaction.
- 15% reduction in IT support costs.
- 10% boost in overall financial performance through reduced churn rates and increased revenue.
*Happy Signals Global IT experience benchmark 2023
NOW LIVE!
The IT Service Experience Diagnostic
We’ve just released our free IT Service Experience Diagnostic tool!
- Are you curious how customer-focused your technology service, team or department are?
- Do you need some tips on how to become more customer-focused?
Give it a try – it’s free, and you get a personalised PDF Report with tips.
Impactful work
We love a challenge, and find every client has their unique requirements. We pride ourselves on adapting to the context and not imposing specific methodologies on anyone.
Have a quick read of some of our work to give you an idea of what we can do.
Fresh thoughts
Stay up to date with the latest from our blog.
Praise for us
“For all your work helping to drive a customer centric mindset into the team – and being a key part of getting our NPS up 38 points over the last few years and transforming the worker experience.”
MP
Utilities
“A thought provoking initiative to explore our department’s interpretation of customer, and to improve customer centricity as we develop our plans for next year.”
BM
Energy