SERVICES
IT Service Experience Diagnostic
How well you are already embedding customer-focus in your IT Services?
Built for IT Service Owners, Portfolio Managers, IT Directors and ITSM leaders.
- Try our 3-minute free diagnostic.
- Use the output to consider whether you want to go for our full service version.
You’ll receive an overall maturity score, scores across nine key dimensions — all delivered in a customised report you can share with your leadership team.
Voice of the Customer
Do you know what your employees are saying about Technology?
We can build your Voice of the Customer capability, so you have a continuous flow of powerful data that tells you what’s causing friction across the technology landscape and impacting employee productivity.
We leverage your preferred data collection platforms, collate existing data sources, and integrate the lot into existing governance forums. Or, we can build it from scratch if you need us to.
IT Service Experience Training
Enabling your Service teams with the ITSX tools and know-how
Love IT’s ethos is not to stand in the way – enable the teams with the know-how and the tools and let them get on with it.
Let us come in and train one or all of your teams to integrate customer focus across their IT service provision using the proven ITSX framework and toolkit, developed and tested by practitioners.
Speaking & workshops
Let us be that external voice that comes in a moves your cause forward
Are you trying to build awareness or justify the business case with your leadership team, or maybe warm up your teams on integrating customer-centricity into technology?
Let us be that external voice that runs a structured collaborative workshop, or simply gives a presentation on the what, why and how of IT Service Experience and Employee Experience.
Leadership coaching
A confidential space to discuss, reflect, decompress, create and plan
Love IT Works can offer 1-2-1 coaching for technology leaders, managers or senior practitioners. Coaching is there to help bring clarity to your challenges by providing a confidential space to discuss, reflect, decompress, create and plan. We will identify pragmatic ways forward to bring you and your department success.