Leadership coaching
Helping you make IT more human and boosting your success
Your challenges
Are you facing any of these challenges right now managing your technology services?
- Figuring out the desire for, and value of, new technologies like GenAI.
- Building strong relationships with your key stakeholders.
- Enhancing your IT department’s reputation and proving your value to the business.
- Interpreting and delivering customer-centric objectives cascading down to you.
- Implementing human-centred practices from ITIL 4.
- Prioritising key initiatives using data.
- Balancing time and budget to enhance IT user experience.
- Getting your service owners to think and act in a more customer-focused way.
- Optimising technical service performance.
- Clarifying complex value streams for better visibility of your internal customers.
Our impact
By focusing on human-centred IT services, businesses can positively impact overall success and competitive advantage via a*:
- 26% increase in employee productivity.
- 20% increase in end-user satisfaction.
- 15% reduction in IT support costs.
- 10% boost in overall financial performance through reduced churn rates and increased revenue.
*Happy Signals Global IT experience benchmark 2023.
How we can help
What we can do is provide you with practical, tailored solutions to help you navigate these areas together. People that have coaching with Barry tell him that what coaching brings them is:
- Greater clarity on a problem and actionable steps to make progress.
- A confidential space to reflect, discuss challenges freely and strategize.
- The opportunity to decompress and unpack challenges, allowing for clearer thinking and effective decision-making.
- A sounding board to play out ideas, get feedback and course alter or correct.
About Barry?
Barry is the founder of Love IT Works, and a customer experience professional, experienced in a variety of sectors, frequently working with enterprise technology leaders and their teams in medium and large companies. Barry’s experience means he appreciates the cultural context and cost challenges of improving customer-focus, and he’s implemented many things with varying degrees of success.
Consider Barry a dedicated partner who enhances your productivity and decision-making, leading to significant gains. Investing time in coaching provides compounded returns far exceeding the financial outlay, enhancing your ability to meet and exceed personal and departmental goals.